Refund policy

Due to the nature of our grocery and food products, we do not accept returns or exchanges on items once delivered.

Damaged or Incorrect Orders

If your order arrives damaged, incorrect, or there is an issue with the product, please contact us within 48 hours of delivery with your order details and photos of the item. We will review your request and provide a suitable solution, such as a replacement or refund where applicable.

For quality and safety reasons, opened, used, or consumed products cannot be accepted for return or refund.

We are committed to providing fresh, authentic Caribbean groceries and ensuring every order reaches you in the best possible condition.